Before you book anyone
Four Ways to Get Hot Water Back
When a water heater fails, homeowners usually end up choosing between a general plumber, a big-box store installer, doing it themselves or a water heater specialist. Here is how those choices play out, question by question.
The question
Payless Water HeatersA General Plumber
A Big-Box Store Installer
Doing It Yourself
Is a water heater their specialty?
Payless Water HeatersYesWater heaters are our only trade: 35+ years, more than 120,000 installations and technicians who install, repair and maintain them every day.
A General PlumberNot usuallyWater heaters are one of a dozen jobs on the schedule, and the unit on the truck is whatever the supply house had.
A Big-Box Store InstallerNoThe store sells the unit; an outside contractor it assigns does the install, and you may not know who until install day.
Doing It YourselfNoA manual, a few videos and a Saturday. Gas, venting and water pressure leave no room for a first attempt.
Will the new unit be on the truck today?
Payless Water HeatersYesTrucks stocked with 40- and 50-gallon tanks and tankless units, same-day service, 24 hours a day. Hot water back in hours, not days.
A General PlumberSometimesOnly if the right size is in stock nearby. Otherwise it is a parts run and a second visit.
A Big-Box Store InstallerNoYou buy today, an installer calls to schedule, and the install lands days out.
Doing It YourselfDependsIt depends on your vehicle, the store’s stock and how the old one comes out.
Who pulls the permit and handles the strapping?
Payless Water HeatersWe doPermits pulled and closed for you, seismic strapping and California code handled on every install. CA License #836216, bonded and insured.
A General PlumberAskLicensed plumbers can pull permits; whether they do on a water heater swap varies.
A Big-Box Store InstallerVariesThe store’s paperwork covers the product; the permit depends on the installer you are assigned.
Doing It YourselfYouHomeowner permits exist, but the inspection, strapping and venting are on you, and an unpermitted swap can surface at resale.
What will it really cost?
Payless Water HeatersFlat rate, up frontOne price before the work starts. No overtime, night or weekend charges, plus a Price Match Guarantee on installations.
A General PlumberBy the hourHourly rates plus parts, with after-hours and weekend premiums common.
A Big-Box Store InstallerStarts lowA product price, then installation, haul-away, permit and code items added on.
Doing It YourselfLooks cheapestUntil the first leak, failed inspection or call to a pro.
Who stands behind the install?
Payless Water HeatersOne teamCertified Bradford White and Noritz installers, so the full manufacturer warranty applies, plus 100% guaranteed workmanship.
A General PlumberThe plumberWorkmanship coverage depends on the shop; the manufacturer warranty depends on who installed it.
A Big-Box Store InstallerSplitThe store covers the product, the installer covers the labor, and a claim means calling both.
Doing It YourselfYouA do-it-yourself install can void the manufacturer’s warranty on the unit.
Can you check them out first?
Payless Water HeatersYes4.8 stars across 3,500+ Google reviews, all under one name. Family owned and operated by the Oksas Brothers since the beginning, with 60+ service areas across Southern and Northern California.
A General PlumberUsuallyReviews cover all of their trades, so look for the water heater jobs specifically.
A Big-Box Store InstallerPartlyThe store’s rating tells you little about the installer who shows up.
Doing It YourselfNo one to checkIt is all on you.
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